Application for a new water supply connection

Last reviewed:

Acceptance of our terms

I / we agree, that for the purposes of the Water Industry Act 2003 and the Data Protection Act 1998, the information provided in this form and in any accompanying documents, may be held on a computer and processed by Thames Water Ltd and its servants and agents for all purposes connected with the Company’s statutory water and sewerage undertakings.

I / we confirm that to the best of my / our knowledge that the information given is correct and complete and that by completing this application form it does not mean approval will be automatically granted.

I / we confirm that to the best of my / our knowledge that the information given is correct and complete and that by completing this application form it does not mean approval will be automatically granted.

Refund Policy

Refused application

If your application is refused, we will charge our administration costs and refund the balance.

Cancelled application

If you cancel your application, we reserve the right to charge all costs reasonably incurred to cover administrative and investigative work carried out prior to the cancellation. Each case is reviewed separately, as some cases are more technically involved than others

Notification of cancellation

If you wish to cancel your application, you must notify us in writing by sending an e-mail to developer.services@thameswater.co.uk.

Refund period

You should receive your refund within 28 days of us confirming the balance due.