Acceptance of our terms
I / we agree, that for the purposes of the Water Industry Act 2003 and the Data Protection Act 1998, the information provided in this form and in any accompanying documents, may be held on a computer and processed by Thames Water Ltd and its servants and agents for all purposes connected with the Company’s statutory water and sewerage undertakings.
Any applications cancelled by the applicant will result in an £87 charge to cover abortive costs however, once consent has been granted no refund will be given.
Failure to include all the required information may result in the application being delayed. In some cases Thames Water may have to ask for the submitted design/layout to be amended due to flooding or attenuation.
If your application is refused, we will charge our administration costs and refund the balance.
If you cancel your application, we reserve the right to charge all costs reasonably incurred to cover administrative and investigative work carried out prior to the cancellation. Each case is reviewed separately, as some cases are more technically involved than others
Notification of cancellation
If you wish to cancel your application, you must notify us in writing by sending an e-mail to email@example.com.
You should receive your refund within 28 days of us confirming the balance due.