Before you apply

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If you're planning to connect to one of our sewers, you’ll need our consent before you go ahead. That’s because we need to check the connection will work as planned, and that it won’t potentially cause problems like sewer flooding or pollution. We have legal duties around this, set out in Section 94 of the Water Industry Act 1991.

Planning to connect

Before we can agree your connection, you’ll need to know where you’re making your connection, the type of sewer you’re connecting to and who owns it.

There are three different types of sewer:

  • Foul water sewers carry waste from appliances such as toilets, baths, showers and dishwashers.
  • Surface water sewers carry rainwater from rooftops, driveways, patios and roads.
  • Combined sewers carry both foul water and surface water.

We don’t permit foul water to be connected into a surface water sewer, because these discharge into rivers and streams.

And we rarely allow surface water to be connected to a foul water sewer, as heavy rainfall can then cause sewer flooding. We only permit this if you can’t discharge your surface water by another method. You’ll need to provide confirmation from your local authority that you can’t use a soakaway, and from the Environment Agency to say you can’t connect to a watercourse.

 

Once you’ve confirmed the type of sewer you’re connecting to, you’ll need to locate the point at which you intend to connect.

There are several ways to do this:

  • Purchase a map showing where local sewers are located.
  • Locate a nearby manhole, which will indicate there is a sewer beneath. If you don’t want to connect at this location, lift the manhole to see which way the sewer runs. Please take care – covers are heavy and you may need assistance and/or specialist equipment.
  • Speak to a drainage specialist.

To check what type of waste the sewer carries, you can open the manhole cover and flush the toilet of a nearby property. If water flows through the manhole, it’s probably a foul water sewer. You can check if it’s a surface water sewer by pouring water down a nearby gully or drainpipe, then seeing if water flows past the manhole.

Before you apply you’ll need to confirm who owns the pipe you propose to connect to.

We own pipework that carries waste or rain water from more than one property. These pipes are called public sewers, and if you want to connect to one, we’ll need to carry out an inspection after you’ve made the connection.

Homeowners own pipework that only carries waste or rain water from their property and is located within their land. These are called private drains.

 The ownership and location of the sewer you intend to connect to will determine the type of application to submit:

Connection Type Price per connection

Public sewer via lateral drain

Connecting directly to a public sewer on public land.

£485

Public sewer on private land

Connecting directly to a public sewer on private land.

£278

Highway gully connection

Connecting directly to a highway gully

£277

Adoption site to a public sewer

Connecting an adopted sewer on public land

£273

Indirect connection to a public sewer

Connecting to a private sewer on private land.

£87

Once you know the point where you want to connect, you’ll need to create drawings showing full details of your proposals. You can prepare these yourself, so long as you’ve included all the information below, or ask your drainage consultant to do this.

In order to review the application and issue consent, we’ll require a site location plan indicating:

  • The type of connection (surface water, foul water or combined)
  • The location of the connection (separate points should be labelled individually)
  • The size of the proposed connection
  • The size of the sewer
  • The level of connection (interpolated)
  • The method of connection (e.g. manhole or junction)
  • Details of planning conditions (if applicable)
We’re responsible for reviewing your application and providing consent for you to connect to our sewer network. You should find a qualified contractor to make the connection, as we’re currently unable to offer competitive quotes for this service, unless you’re connecting to a trunk or strategic sewer. However, we will need to inspect the connection.

Once you have drawings showing your proposed connection in detail you can submit your application.

For information on the steps after you apply visit our Getting you connected section. 

Trunk sewers

Trunk sewers collect the flow of sewage from local areas/sewers, rather than individual homes or developments. Connecting directly to them can be complex and dangerous, which means we often refuse permission. In this case, you’d need to find an alternative sewer or method of discharge.

If we permit your connection, we’ll insist on doing this ourselves under Section 107 of the Water Industry Act.

Implications of connecting to a trunk sewer

When connecting to a trunk sewer you may face delays and additional costs. Among the most common reasons for this:

  • Man entry surveys may be required to determine the line, level and condition of the sewer. These may have to be done at night, when flow in the sewer is less. Heavy rainfall or emergency work could delay this.
  • We’ll often need to talk to the highway authority, to agree any measures needed before we work in a road. Traffic permits, lane closures and other issues can often take months to get authorised, as well as adding to the cost of your work.

The method of making the connection can add time and cost. There may also be site restrictions that affect us making the connection at the require time.

Process of connecting to a Trunk sewer

 

You can submit your application online.

Apply now

In addition to contact information, you’ll need to provide a site location plan indicating:

  • The type of connection (surface water, foul water or combined)
  • The location of the connection (separate points should be labelled individually)
  • The size of the proposed connection
  • The size of the sewer
  • The level of connection (interpolated)
  • The method of connection (e.g. manhole or junction)
  • The type of sewer you’re laying (e.g. clayware)
  • Details of planning conditions (if applicable)

You’ll also need to provide credit or debit card details, in order to pay the required deposit and charges.

We’ll call you within 14 days to discuss costs, survey, site meeting and construction. We may request additional plans if application information is not sufficient.
Once we’ve scoped the works, we’ll call you to advise the costs of our survey. You’ll then receive the formal survey quote via email or letter.

If you’ve any queries about your quote, please call us on 0800 009 3921. Otherwise you can pay the full amount on your quote using one of the following methods.

Online: Pay with your credit or debit card at thameswater.co.uk/payds. You’ll need to quote the reference number starting ‘DS’ from your quote.

Pay online

By phone: Phone us on 0800 009 3921 to pay by card. Please note that we don’t accept American Express or Solo cards.

By post: Make cheques payable to Thames Water Utilities Ltd and write the reference number starting ‘DS’ on the back. Send to:

Thames Water Developer Services

Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

By BACS or CHAPS payment: Pay to the Thames Water Utilities Ltd account, quoting the reference number starting ‘DS’ and using the following information:

Sort Code: 60-00-01

Bank Account: 90478703

For international payments, the IBAN number is GB96NWBK60000190478703

 For CHAPS payments, the BIC number is NWBKGB2L   

After payment has been received we’ll carry out the survey and send you the report. The consent to carry out the connection will then be issued.
We’ll call you to discuss the costs of carrying out the connection. You’ll then receive the connection quote and schedule or works via letter.

If you’ve any queries about your quote, please call us on 0800 009 3921. Otherwise you can pay the full amount on your quote using one of the following methods.

Online: Pay with your credit or debit card at thameswater.co.uk/payds. You’ll need to quote the reference number starting ‘DS’ from your quote.

Pay online

By phone: Phone us on 0800 009 3921 to pay by card. Please note that we don’t accept American Express or Solo cards.

By post: Make cheques payable to Thames Water Utilities Ltd and write the reference number starting ‘DS’ on the back. Send to:

Thames Water Developer Services

Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

By BACS or CHAPS payment: Pay to the Thames Water Utilities Ltd account, quoting the reference number starting ‘DS’ and using the following information:

Sort Code: 60-00-01

Bank Account: 90478703

For international payments, the IBAN number is GB96NWBK60000190478703

 For CHAPS payments, the BIC number is NWBKGB2L

Once payment has been made we’ll apply for the appropriate traffic management permits and carry out the connection. Once the connection has been made we’ll issue you with a completion certificate.