Disconnection of service

Please complete this form if you would like to permanently disconnect your existing water supply.

Important note

If you require an upgrade of your water supply and need the existing water supply to be disconnected please complete the new or replacement connection online form.

For details on how we’ll use the information you provide in your application, click here.

To complete this form, you will need the following:

  • The applicant's full name, contact number and email address.
  • Address of site where you would like the permanent disconnection.
  • Details of the supply you are requesting to be disconnected.
  • Site location plan.

If you share a supply with one or more neighbours, you will need their permission before disconnecting the supply.


Applicant details

Please provide the details of the person applying for the disconnection of service.

Applicant contact details

Please provide your telephone number (including area code) and your email address

Applicant address details

Please provide the applicant's mailing address.



Nominated contact details

This is the person we will contact to process your application.

Site details

Please provide the location of the site



About the work taking place

Disconnection No. 2
Disconnection No. 3
Disconnection No. 4
Disconnection No. 5
Disconnection No. 6
Disconnection No. 7
Disconnection No. 8
Disconnection No. 9
Disconnection No. 10

Supporting documents

Please can you provide a plan showing the location of the existing supply or supplies you require to be disconnected.
Space remaining: 20MB If your files total more than 20 MB, try compressing them.
Please upload a plan showing the location of the supplies to be disconnected in pdf format.

Further Enquiries

If you would like to contact us to discuss your application, please call our helpdesk on 0800 009 3921, lines are open weekdays from 8am to 5pm. You can also send an email to developer.services@thameswater.co.uk.