Where our pipes are

We work within a 13,000 square km (5,000 square miles) area, from parts of Gloucestershire in the west, to areas of Kent and Essex in the east. We share borders with many other companies that provide water and/or sewerage services.

The map below shows the areas we serve - the grey area is where we provide waste services; blue is where we provide water. As examples, we provide waste services in Luton, whilst Affinity provide the water. In Aylesbury, we provide water and waste.

Thames Water Property searches

If you need help in identifying the location of existing water mains and sewers, you can get this information from a property search provider.

Thames Water has its own Property Searches team. They can carry out an asset location search, which provides information on the location of known Thames Water clean and/or wastewater assets, including details of pipe sizes, direction of flow and depth. Please note that there is a charge for this service, and information on cover and invert levels will only be provided where the data is available.

For more information, see www.thameswater-propertysearches.co.uk.

Alternatively, you can view a map for free and establish the position of these assets at our office in Rose Kiln Lane, Reading.

To book an appointment, email thameswaterhelpdesk@emcor.com. EMCOR can be contacted on 0845 263 7332 – please note, you will be asked to send an email to arrange your appointment.

The offices are at:

Thames Water Utilities Ltd

Rose Kiln Court

Rose Kiln Lane