New connection charging

Our 2019/20 charges

Our Charging arrangements for new connection services 2019/20 outline what we’ll charge for many of our services from 1 April 2019 onwards. Please note that charges for the current financial year, 2018/19, are in a separate link below.

You can use our handy calculator to help you easily estimate our financial contribution towards new water mains and sewers (the income offset or asset payment).

Our charging arrangements for 2019/20 are supported by this assurance statement.

Our 2018/19 charges

You can see our current charges – in effect until 31 March 2019 – in our Charging arrangements for new connection services 2018/19.

By downloading our calculator for 2018/19 you can estimate our financial contribution towards new water mains and sewers (the income offset or asset payment). Our charging arrangements for 2018/19 are supported by this assurance statement.

We introduced these new arrangements from 1 April 2018, when many of our charges became fixed and published, rather than provided on application. This enabled customers to estimate their charges more easily and made it easier for alternative providers (such as self-lay providers and NAVs) to supply competitive quotes.

We made the change in response to new rules published by our economic regulator, Ofwat, which affected all English water and sewerage companies. We sought customers’ views during a consultation in August 2017, then outlined our initial proposals in December 2017.