News and improvements

Last reviewed:

We’re committed to making continuous improvements. We want you to feel confident that we'll keep you informed about what we're doing to make your projects as easy as possible.

Creating strategic partnerships

Whether you’re a major house builder, a self-lay organisation, or doing your first project, we’re committed to working with you on the planning and delivery of your development schemes. For large and complex developments, we have a team of customer relationship managers in place to support you. We want to work collaboratively, especially on projects that need significant planning, so that we can work to avoid any potential delays. You can contact us here: Email our customer relationship team

Ask the expert

If you're a major house builder, self-lay provider, or have significant involvement in the development stages of a site, our teams are here to help you get the most out of our services.

If you have a complex technical query you'd like to discuss face-to-face with a specialist, you can book a dedicated sixty minute surgery appointment to meet an expert who can help and guide you, and discuss any aspect of your development project. 

The appointments will be held at our head office:

Clearwater Court
Vastern Road

Our next 'Ask the expert' dates are:

  • Thursday 23 November 2017
  • Thursday 15 February 2018
  • Thursday 15 March 2018
  • Thursday 12 April 2018
  • Thursday 17 May 2018

To request an appointment, email the team with your preferred date, the details of your query and a contact number. We'll give you a call to discuss available appointment slots for that day and arrange for you to meet with an appropriate expert.

Water UK reports

We've been working with other water companies and Water UK to agree service targets. These standards cover our performance in activities that are essential for housing development. They include responding to initial enquiries, providing designs and quotations, construction and connection, and dealing with legal agreements.

The performance levels are published quarterly by Water UK here:

Water UK website

How performance is measured

Levels of service and latest reports