Water connection processes

See below for important information on the processes and stages around pipe laying and commissioning. 

pipe-laying-and-connection

Service levels

Here you can read about the 12 performance measures we report against, and what we’ll do if we fail to meet our targets.

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Source of water connections

Read more about how we’ve opened up this non-contestable work stream, and the restrictions that apply.

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Authorisation numbers

Details on when and how we provide authorisation for self-lay providers working on our existing assets.

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Water quality and commissioning

Find out more about commissioning your mains and services, water quality and inspections.

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Metering

Read more about internal and external meters, and the installation process.

Metering

What happens next

Details on the process once you’ve laid the mains and fittings.

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