Water connection processes
See below for important information on the processes and stages around pipe laying and commissioning.
Service levels
Here you can read about the 12 performance measures we report against, and what we’ll do if we fail to meet our targets.
Find out moreSource of water connections
Read more about how we’ve opened up this non-contestable work stream, and the restrictions that apply.
Find out moreAuthorisation numbers
Details on when and how we provide authorisation for self-lay providers working on our existing assets.
Find out moreWater quality and commissioning
Find out more about commissioning your mains and services, water quality and inspections.
Find out more