Self-lay team contacts
For all initial enquiries
Contact one of our self-lay accounts executives:
Andy Wiggins: 07747 647 781
Gabrielle Giampaolo: 07747 641 853
Office contact - Marc Billins, self-lay accounts manager: 07747 642 538
Delivery contact – Dave Courts, self-lay field project manager: 07747 640 820
Senior manager - Lindsey Ions: self-lay programme manager: 07747 643 679
Call our help desk
Alternatively, you can call our help desk on 0800 009 3921.
Our lines are open from 8am to 5pm, Monday to Friday, and are closed at weekends and bank holidays.
Please email us by clicking below
We'll respond to your letter within seven days.
We try our best to get things right first time, but realise that we occasionally don’t achieve the high standards we set ourselves.
If you’re concerned about any aspect of our service, your first step should be to call us on 0800 009 3921. If we aren’t able to quickly resolve your complaint, our case management team will investigate and call you back within two working days.
Alternatively, please write to firstname.lastname@example.org marking your email for the attention of the case management team. We’ll reply to your complaint within five working days of receiving it, and will tell you the contact details of the case manager dealing with your complaint.
Please look at our customer quality scheme for further details.