Share your thoughts on new connections charging

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We’d like to invite you to give us your views on how we should introduce a new connections charging framework which will come into effect from April 2018.

The changes have been prompted by our economic regulator, Ofwat, and affect all water and wastewater companies. The aim is to further develop a charging system that is stable, fair and transparent.

We want to hear from a wide range of customers, because your views will help shape our approach to this new charging framework. So whether you’ve only ever made one application to our Developer Services team or regularly deal with us, we’re eager to get your feedback.

You’ll find more information in this document, which explains the changes and how we might implement them. We’ve included questions to guide your thinking. You don’t need to answer all, or any, of these, but if you do please note the number of the question/s in your response.

Please email your views, with the subject line ‘New connections charging feedback’, to, by Friday 1 September 2017.