How we'll use your information

Application forms

We’ll use the information you provide on an application form, and potentially share it with our delivery partners, to provide the service you’ve requested.

This could include contacting you to discuss your application and/or provide more details, visiting the site where work needs to be carried out, and invoicing you when appropriate. Your feedback is important to us, so we may also use the information to ask for your feedback on how we can improve our performance.

We won’t use this information for marketing purposes without contacting you to seek your consent.

Business relationships

We’ll use the contact details of business-to-business customers and contacts we work with to keep in touch and maintain strong working relationships.

We’re always striving to improve our service and may also use these contact details in our legitimate interest to request feedback on our services. This includes contacting you by phone or email, and inviting you to events to discuss our services and your experience of them.

If you work for a business and don’t wish to be the point of contact for your company, please let us know at

You can find Thames Water’s general privacy policy here.