New connection charging

Our 2019/20 charges

Our Charging arrangements for new connection services 2019/20 outline charges for many of our services.

You can use our handy calculator to help you easily estimate our financial contribution towards new water mains and sewers (the income offset or asset payment).

Due to the time we need to process applications, we can only guarantee issuing quotes under our 2019/20 charging arrangements for applications received by the following dates:

  • 19 February 2020 for new water mains and sewer requisitions
  • 4 March 2020 for new water connections, sewer connections and lateral drains

We can only guarantee these dates for fully completed applications where we require no further information.

We can’t guarantee that any applications submitted after the above dates will be issued under our 2019/20 charging arrangements.

If you’ve not begun work and feel that our 2020/21 charging arrangements are more favourable to your scheme, you can request a requote after 31 March 2020. Please note that a requote fee will be applicable.

Our charging arrangements for 2019/20 are supported by this assurance statement.


Changes to how we’ll charge from 1 April 2020

We’ll be making changes to the way we charge for new connections from 1 April 2020.

Our regulator Ofwat sets out charging rules that all water and wastewater providers must follow. These mean that from 1 April 2020 income offsets and asset payments will disappear and be replaced by a credit against infrastructure charges.

In September 2019 we carried out an independent consultation on these changes, which are likely to be significant for developers, self-lay providers and NAVs.

The consultation is now closed, but you can read the questions we asked below.

Read the consultation

We’re grateful to everyone who took part, and are currently analysing the feedback we received.

This will help us to decide our proposals for the new charging structure, which we’ll outline here on our website in December 2019.

On Friday 31 January 2020 we’ll publish our final charges for 2020/21. We’ll introduce the new charges from 1 April 2020.


Historical charges

You can see our 2018/19 charges in our Charging arrangements for new connection services 2018/19.

Our charging arrangements for 2018/19 are supported by this assurance statement.

We introduced these arrangements from 1 April 2018, when many of our charges became fixed and published, rather than provided on application. This enabled customers to estimate their charges more easily and made it easier for alternative providers (such as self-lay providers and NAVs) to supply competitive quotes.

We made the change in response to new rules published by our economic regulator, Ofwat, which affected all English water and sewerage companies. We sought customers’ views during a consultation in August 2017, then outlined our initial proposals in December 2017.