New connection charging

Our 2019/20 charges

Our Charging arrangements for new connection services 2019/20 outline what we’ll charge for many of our services from 1 April 2019 onwards.

You can use our handy calculator to help you easily estimate our financial contribution towards new water mains and sewers (the income offset or asset payment).

Our charging arrangements for 2019/20 are supported by this assurance statement.


Changes to how we’ll charge from 1 April 2020

We’ll be making changes to the way we charge for new connections from 1 April 2020.

Our regulator Ofwat sets out charging rules that all water and wastewater providers must follow. These mean that from 1 April 2020 income offsets and asset payments will disappear and be replaced by a credit against infrastructure charges.

This is a significant change on which many developers, self-lay providers and NAVs are likely to have views on, and we’re keen to canvass opinions on how we implement it. Here’s what’s happening:

  • In June 2019 we held a workshop with a number of these customers to hear their early thoughts – learn about what they said.
  • From Monday 2 September 2019 we’ll be running a four-week independent consultation. If you’d like to take part, you’ll find a link to it on this page.
  • In December 2019 we’ll outline our latest proposals for the new charging structure on our website.
  • On Friday 31 January 2020 we’ll publish our final charges for 2020/21. Again, you’ll be able to find these here on our website.
  • 1 April 2020 will see the introduction of the new charges.

Historical charges

You can see our 2018/19 charges in our Charging arrangements for new connection services 2018/19.

Our charging arrangements for 2018/19 are supported by this assurance statement.

We introduced these arrangements from 1 April 2018, when many of our charges became fixed and published, rather than provided on application. This enabled customers to estimate their charges more easily and made it easier for alternative providers (such as self-lay providers and NAVs) to supply competitive quotes.

We made the change in response to new rules published by our economic regulator, Ofwat, which affected all English water and sewerage companies. We sought customers’ views during a consultation in August 2017, then outlined our initial proposals in December 2017.