Arrange or change a payment plan

Please use this form to set up a payment plan or change an existing one.

PayPoint cards can be used at all PayPoint outlets.

If you want to request a replacement PayPoint card, please use this form.

By setting up a Direct Debit, you can pay your bill hassle free by instalments spread across the year, with the added benefit of payment protection. Learn more about the Direct Debit scheme.

  • Thames Water account number (printed at the top of your bill)
  • Full name, contact number, email address and account address

If you have received a bill addressed to ‘The Occupier’ please set up an account in your name by completing the Move Home web form.

Please wait until you receive a new bill, in your name, before making payment or setting up a payment arrangement.

Tab1

Your Thames Water account number

Your name

Your contact details

Please provide your telephone number including area code and a valid email address.

Your account address

Please provide your Thames Water account address.

About your water supply

How often you'd like to pay

$$$

Tab2

Before submitting this form, please confirm your details are correct by reviewing the information below.

$$$$$$$$$