*based on 2017/18 charges.
Your online account
By registering for an online account you can view your water use, register for paperless billing and set up a direct debit. For more information visit our online account page.
Two year adjustment period
Once we have fitted your smart meter you won’t be moved onto a metered account for two years. During this time you can view your water usage online. We’ll also send you comparison letters so you can see how a meter could impact your bill
If you find your metered bill is likely to be lower, you can switch to a metered bill early by calling us on 0800 316 0989. If you choose to switch within the first year, we’ll credit your account with any money you would have saved if you’d switched immediately. For example, if at six months you find your metered bill would have been £150 and your current bill is £200, we’ll credit your account with £50.*
If you find your metered bill is likely to be higher, we do have some ways you can make savings. You could have a free Smarter Home visit from one of our advisors. This will help you to get the best from your new smart meter and stay in control of your water use.
Your Smarter Home visit includes range of free money-saving gadgets which we’ll also fit for free.
We can offer financial help for customers with large families, have certain medical conditions and people who live on their own. Find out more about help paying your bill here.
If you are struggling with your water bill call us on 0800 980 8800.