Helpful literature
We've listed the latest versions of our most popular leaflets and information booklets for you to download:
Charges and tariffs
Statement of Assurance for 2019-20 Charges Schemes
Household Charges Schedule 2019-20
Infrastructure Charges Schedule 2019-20
Charging Arrangements document 2019-20
Statement of Assurance for 2019-20 Charging Arrangements document
Wholesale Tariff Document 2019-20
Statement of Assurance for 2019-20 wholesale charges schedules
Thames Water non-household tariff templates 2019-20
Statement of Significant Change 2019-20 Charges Schemes
Indicative Wholesale Charges Schedule 2019-20
Statement of Assurance for 2019-20 Indicative Wholesale Charges
Statement of Significant Change for 2019-20 Indicative Wholesale Charges
Statement of Indicative Scope for 2019-20 Primary Wholesale Charges
Statement of Assurance for 2018-19 Charges Schemes
Household Charges Schedule 2018-19
Infrastructure Charges Schedule 2018-19
Charging Arrangements document 2018-19
Statement of Assurance for 2018-19 Charging Arrangements document
Wholesale Tariff Document 2018-19
Statement of Assurance for 2018-19 wholesale charges schedules
Thames Water non-household tariff templates 2018-19
Statement of Significant Change 2018-19 Charges Schemes
Indicative Wholesale Charges Schedule 2018-19
Statement of Assurance for 2018-19 indicative wholesale charges
Statement of assurance 2017-2018 charges scheme
Wholesale tariff document 2017-2018
Statement of assurance for 2017-2018 wholesale charges schemes (2Mb)
Thames Water non-household tariff document 2017-2018
Statement of Significant change 2017-2018 Charges Schemes
Indicative Wholesale Charges Schedule 2017-18
Statement of Assurance for 2017-18 indicative wholesale charges
Developers and builders
Please visit our dedicated Developer Services pages for a wealth of information, and to apply online.
You can talk to us about a potential new development site even before applying for planning permission, and find out if we have capacity in our water and wastewater networks to serve it. Start the conversation with a pre-planning enquiry.
Priority services
For full details of how we can help customers who need additional assistance, visit our priority services pages.
Our sewers and your drains
Your water supply
Our codes of practice
Code of practice for domestic customers
If you are unhappy with our service
Additional information
How to get help paying your bill
What to do if sewage floods your property
When your water supply has a leak