Other ways to pay

View our range of other bill payment methods to find the one that best suits your needs.

To pay your bill by post, please send a cheque made payable to 'Thames Water Utilities Ltd'.

Please write your 10-digit account number on the back of the cheque and send it with the payment slip at the bottom of your bill to:

Thames Water
Customer Services
PO Box 234
SN38 3TW

Post-dated cheques will not be accepted.

You can pay your bill in full or by agreed instalments at your bank.

You will need to take the payment stub attached to your bill with you.

Please be aware, your bank may charge a fee for processing your payment.

If paying by cheque, please write your 10-digit account number on the back of the cheque.

If you pay your bill at a Post Office, you can do so with cash. However, the Post Office will charge you a processing fee.

When paying your bill at a Post Office, please use the payment stub at the bottom of your bill.

Please note - Thames Water payment cards for use at PayPoint outlets are not accepted at Post Offices.

If paying by Direct Debit is not for you and you would like to pay your bill in instalments, you can do so by setting up a payment plan.

Once you have set up your payment plan, we will send you a PayPoint card, which will allow you to pay your bill in cash at any PayPoint outlet.

Find out more about setting up payment plan or request a replacement PayPoint card online.

You can also pay by bank transfer. It is essential that you include your 10-digit Thames Water account number as the payment reference so we can tell you've paid.

Our account number: 00286125
Our sort code: 57-27-53

Also in this section

Set up a Direct Debit

Pay online

Pay by phone

Set up a payment plan